You Are In Safe Hands

Sunday, 05 July 2020

The same Twelve but a little different

The Twelve, It has always been about you. We have always wanted you to feel safe and now we want to take even more care of you. So, that has not changed. 

What has changed is the world around us.

So, we have adapted to health and safety guidelines and made some changes and all without compromising on your comfort. 

We’ve changed small details about your arrival to minimize physical contact with people and public surfaces, while providing a safe and welcoming experience.

All rooms and suites are super spring cleaned, sanitised and fogged with a lot of love before you arrive to The Twelve

We have increased the cleaning levels and we are adding extra sparkle to public or frequent contact spaces: Including Reception, The Lobby, Lifts, Entrance, Handrails, Bathrooms, Food & Beverage Areas and outdoor Seating Areas. We use a very special product to do this which is in keeping with our Green Hotel policy. Our GreenClean stabilised aqueous ozone (SAO) - is safe for our team and guests - with no toxic chemicals present – It is 100% environmentally friendly and reduces the use of plastics, Oh, and it kills Coronavirus
GREENCleanTersano is a revolutionary & environmentally safe methodology of cleaning that reduces chemical use by up to 100% whilst reducing air pollution and improving the environmental credentials of our business – It also Cleans and Sanitises in one – supporting our fight against coronavirus!
Dermatologically tested and Hypoallergenic
Clinically proven surface disinfectant
Approved by the EPA (Environmental Protection Agency)
Recommended for long term use – non irritating / gentler on the skin / safe on all parts ofthe body
Suitable from birth and Safe for use on food

We’ve also taken away all unnecessary touchpoints. If it’s not needed; it’s gone.

Measures and markers are popped in place to remind you not to get to close to other lovely people.

All public spaces have hand sanitiser stations in place, BUT NOT JUST ANY HAND SANTISER. We have always worked closely with Micil, a boutique distillery based beside us who are famous for their poitin and gin. No stranger to the effects that Covid-19 has had on businesses around the country, the Micil family, who have been distilling poitín for over 170 years, were faced with the difficult decision to pause the production of their hand-crafted spirits for the first time since 1848. The action was taken as part of an effort to free up the distillery’s supply of alcohol and begin manufacturing antibacterial sanitiser to assist in the fight against Covid-19.
Although Micil Distillery do not have the production facilities of larger manufacturers, and are producing, bottling and labelling all their sanitiser by hand at the distillery in Salthill, they remain committed to keeping their reputation for quality in whatever they produce.

You’re in safe hands

Our team are trained to follow HSE Guidelines and sanitation procedures and we have been independently trained and assessed to the highest standards.

We’re super flexible and are offering fully flexible cancellations with no pre-payment required (your payment details will be charged upon arrival) up until 3pm on the day before your arrive; applicable on all stays when you book directly with our reservations team or through our website.
There is always a friendly voice at the end of the phone too.
We will keep you up to date on our policies and safeguards as we all go through this together.

Restaurant Bookings

Both West Restaurant and The Pins are available for booking. You must make your breakfast and dinner booking prior to arriving as tables are in limited supply and booking times are staggered. Both restaurants are extremely popular with guests from outside the hotel, so we are giving you every option to reserve before they are booked up.

Please make your booking directly by getting in touch with the team on

We are reducing the capacity and increasing table spacing between guests to ensure appropriate social distancing.
We have always offered a la carte breakfast, lunch and dinner service and will continue to do so, no buffets at The Twelve.
Digital menus are available as well as contactless pay at table.

Le petit spa

Our petit spa specialises in seaweed based treatments using the finest Voya products from our friends in Strandhill, Co. Sligo. Our therapists are trained in all of the new hygiene measures and will be wearing PPE. It is most advisable to book your time in le petit spa prior to your arrival as times for treatments will be limited.

We are so looking forward to having you join us at The Twelve.

The Twelve Team X

Guest Journey

Here’s what your journey as our guest will be like…

Prior to your arrival

To adhere to social distancing guidelines, you must book your breakfast and dinner table in our restaurants before you arrive. You can also book an in-room breakfast or dining experience. 

Bookings must also be made in advance for our petit spa.

Some of the most popular treatments are a Hot Herbal Bag Massage or an Organic Seaweed Leaf Wrap. The full brochure is here >>

Your room is stocked with all you need to make your own seaweed bath as well.

This is also the time for you to consider having some of our #BrownBagCocktails ordered for placement in your room prior to your arrival. You can also choose between two types of minimart stock to be placed in your room:- ‘All the Family Essentials or What a Couple Needs’.

You have arrived . . .

As we already have your payment details and your room has been assigned, only one of your party needs to pop by our front desk to pick up your key.  

Then, get comfy in your room and enjoy your stay. Dial ‘12’ to talk with ‘Your StayTeam’ and use the Suite Pad to get all the information you need about TheTwelve and our region.  

During your stay

Because we are operating a STRICTLY contactless system, card payments and room charges will be the norm.  

You'll find hand sanitisers using Galway-based Micil distillate, A Galway-based distillery best known for their artisan gin and Poitin who we have always worked with, social distancing markers and strictly controlled booking in our restaurants. 

Rest assured; each member of our team are the same happy smiling people behind their masks. 

All of our public areas are regimentally cleaned using our Green Clean stabilised aqueous ozone (SAO) WHICH IS SAFER FOR YOU AND THE ENVIRONMENT. 

We have two restaurants which you should have already booked your table in. We have uploaded all menus and wine lists to QR codes and spaced tables beyond guidelines. On top of this, we have expanded our room service offering so that you can enjoy both restaurant offerings in the comfort of your own room. There are also our Take Out options ( The Twelve At Home Order Here >> ) as well as our Bakery Shop for you to avail of.

Your room

We’ve made some changes to your room with your safety as our top priority. So, we’ve removed the bed throws, decorative cushions, magazines and pens, anything deemed non-essential to your stay. But there is a suite pad to tell you everything you need and tell us everything you want. You can also dial‘12’ and ‘Your Stay Team’ will be happy to assist you.

We will also give you a branded face covering for you to wear should you wish. 

There is now an opt-in cleaning service available (otherwise absolutely no one will enter your room during your stay). 

Checking out “But you can never leave” 

On your morning of departure, there’s no need to come to reception to say goodbye. Instead, we will email your account to you on the eve of your departure with a voucher for a little to go treat from our bakery. Any late charges will be applied to your account after checkout. Just leave your key in your room or hand it in at The Bakery Shop.

We hope you have had a wonderful stay with us and as always, ‘We are listening’.
If you have feedback which you want to share with us, please email or complete our ‘We miss you already’ email which you will receive a few days later.

Thank you for placing your trust in us and we look forward to seeing you again soon. 

The Twelve Team XX

Important Notice For Anyone Who Has Travelled Internationally In The Last 14 Days

In the interest of public safety and in the interest of government policy, we kindly ask that individuals and groups visiting from outside of Ireland or Irish individuals returning from abroad who have not completed 14 days of self-quarantine, to please not enter the premises until you have done so.

We greatly value you and your business but we also have a duty of care to all of our team members and guests to ensure their overall safety and wellbeing.

Thank you for your co-operation and understanding. Please do not hesitate to contact us if you have any questions on this particular matter.