Another Major National Accolade for The Twelve Hotel

Saturday, 12 May 2018
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The Twelve Hotel Wins Ireland’s AA Courtesy & Care Award 2018

The Twelve Hotel has won yet another major tourism award in recognition of the quality and hospitality of its staff.
At the annual AA Awards ceremony held at The Conrad in Dublin, The Twelve WAS HONOURED WITH EVEN MORE NATIONAL ACCLAIM BY BEING HONOURED AS Ireland’s AA Courtesy & Care Award recipient for 2018. The award was  presented to Fergus and his team by Minister for Transport, Tourism and Sport Shane Ross. 

A member of The AA’s Hotel Inspectorate commented: “Located just ten minutes west of Galway city, this hotel looks as if it has been on the site for decades. However, once inside the decor is striking and contemporary. The bedrooms come in a number of different sizes, but all are furnished with taste and with guest comfort in mind. The Pins is a vibrant and popular bar and bistro where food is served throughout the day. West Restaurant opens during the evening, and features fine dining from a well-compiled menu of local and seasonal produce. Le Petit Spa offers treatments based on seaweed products.

On awarding the top honour, The AA’s Director of Consumer Affairs Conor Faughnan, said: “To win the AA Courtesy & Care award the staff must be highly attentive and offer only the best service to their customers. The team at The Twelve Hotel are a great example of this kind of dedication to providing a memorable guest experience. Furthermore, the team truly embody wake makes the Irish hospitality industry such an asset to Ireland, which is why we are delighted to be presenting them with this award.”

On accepting the award, General Manager Fergus O’Halloran said: “It’s fantastic to accept the AA Courtesy & Care Award on behalf of the team at The Twelve. We like to think that we offer something a little different
at The Twelve and customer service is at the centre of everything we do. Everyday, our team pass this sign on their way in:  “The Twelve is not just another place, it is a way of life. It is the spirit that emanates daily your life at The Twelve. It is the spirit of service and hospitality, the spirit of team work made by you whom enter these doors.”

 I am blessed to work with an incredible like-minded bunch of people and I am honoured to call them friends. Of all the awards we have won from Ireland’s hotel of the year, Best Gastro Bar in Ireland, Best hotel restaurant, Best boutique hotel and Best Wine Experience, this is the most precious because it has been won by my team. It is for Norma and her bakery team, Vic and all the bartenders, Colm, Martin and his culinary brigade, Vanessa and her front desk team, Aidas and all the porters, Marion and the housekeeping team, every one of the 93 dedicated team players in The Twelve. We’re thrilled that all the hard and genuine west of Ireland welcome has been noted by the AA, it’s a great achievement for every member of my team.”

The AA uses highly trained and experienced inspectors to personally visit every AA accredited hotel, guesthouse and Bed & Breakfast establishment
s. The assessments of the standards of hospitality, service, cuisine, facilities and staff are the most exacting in the industry. Winners are selected in recognition of excellence in service and hospitality, as well as a clear demonstration of continuous improvement in the preceding 12-18 months.

The Twelve Hotel is also the Georgina Campbell Hotel of the Year 2018. It has also been honoured with both national and international acclaim for its wine experience. From being voted one of Ireland’s sexiest hotels by The Observer to picking up numerous awards at the National Hospitality Awards, The Twelve continue to adapt and innovate to make sure that guests leave wanting more.