Terms and Conditions

Terms and Conditions

General terms and conditions

All rates quoted are subject to availability and alteration. All discounted rates quoted are limited offers and subject to availability and may be subject to a minimum number of nights stay. 

Whilst every effort has been made to ensure the accuracy of all information, The Twelve does not accept liability for any errors or omissions and reserves the right to change information and descriptions of listed hotels and products. 
The hotel reserves the right to change any rates which have been incorrectly quoted. 

Online bookings 
Please note that different terms, conditions and cancellation policies in relation to all online bookings via The Twelve hotel websites may apply depending on the room or rate type selected. Please read carefully the room rate details that are provided before you make your online booking. You are advised to check through the rate details before making your online reservation. 

Promotions and offers 
Please note that all promotional offers are subject to specific terms, conditions and restrictions listed on the specific webpage. All special offers are subject to availability.


Reservations may be cancelled or amended up to 72 hours prior to day of arrival. Failure to cancel your booking prior to this time will result in an automatic charge equivalent to 1 night(s) accommodation being charged to your credit or charge card.

Non refundable reservations will not be refunded under any circumstances. 
If the hotel cannot fulfil the original date a new agreeable date will be organised.

Site use 
The Twelve Hotel website is intended to assist the consumer in determining the availability and booking of a hotel reservation. Apart from printing information in connection with your travel, you are not entitled to reproduce, replicate, sell, resell or otherwise exploit the website listed above unless we provide you with prior written permission to do so. All information on The Twelve website is copyrighted and the property of The Twelve. 

Eligibility of use 
Use of The Twelve hotel’s website is restricted to people over the age of 18 who can enter into binding contracts. 

Links to third party websites 
Links that feature on The Twelve Hotel website are links to other sites, which we believe, may be of interest to you. By providing these links we are not endorsing or recommending such sites or the services or material provided by them. We therefore accept no responsibility for the materials, services or other situations at or related to or from any other website. 

Liability disclaimer 

While every reasonable effort has been made to ensure accuracy of information, the content of The Twelve Hotel website may include technical, typographical or content errors. Therefore, it is important to refer to the disclaimer information below, before using The Twelve Hotel website. 

Warranty disclaimer 
The content of The Twelve Hotel website is provided "as is" without warranties of any kind, implied or expressed, statutory or otherwise, including without limitation, the warranties of merchantability or fitness for a particular purpose. The Twelve also does not warrant the accuracy or completeness of the information, links or graphics found on the Twelve Hotel website. The Twelve Hotel may make changes to the content or policies at any time without prior notice. 

Limitations to liability 
In no event shall The Twelve Hotel be liable for any special, indirect and consequential damage or damages arising out of your access or use, or your inability to use the Twelve Hotel website. You hereby waive any and all claims against us arising out of your use of our website or any materials or recommendations of any third parties on our website. 

The Twelve Hotel privacy philosophy 
At The Twelve Hotel, the privacy and protection of personal data is treated with the utmost seriousness. Our privacy statement, below, sets out the data protection practices currently in place within the company. 

Privacy Policy 
Privacy statement 
We fully endorse and adhere to the principles of the Data Protection Acts 1998 and 2003. Specifically, we state that we will: 

• Obtain and process information fairly. 
• Keep it only for one or more specified, explicit and lawful purpose. 
• Use and disclose it only in ways compatible with these purposes. 
• Keep it safe and secure. 
• Keep it accurate, complete and up to date. 
• Ensure that it is adequate, relevant and not excessive. 
• Retain it for no longer than is necessary for the purpose or purposes intended. 
• Give a copy of his/her personal data to that individual, on written request. 

Storing of personal data by the human resources department 
Please be aware that all personal data and CVs or resumés submitted via The Twelve Hotel website are stored on a secure, dedicated server for a fixed period of six months only. After this, all data is deleted. This data will only be used for the purpose intended. Access to this data is strictly limited to authorised personnel from The Twelve Hotel human resources department. 

Cookie usage and storage 
We do not store any personal or traceable customer information in the cookies that we use. Additionally, all our cookie data is encrypted to prevent third parties from accessing the information they contain. Each cookie we set lasts only for the duration of each visit.