Guest Directory

 

 

Dial 211 to order from the Breakfast and All Day Menus.

Dial 212 to order Pizza from the Great Take Away Menu.

A €5.00 Tray Charge will be added to the final bill.

 

Please contact reception for assistance by dialling 0.

 

Please click here for instructions on how to operate your air conditioning.

 

All room outlets are 220 volts. If you need an adaptor during your stay please call reception by dialling 0.

 

Knock Airport and Shannon are approximately 70 minutes from The Twelve Hotel. Dublin Airport is two and a half hours away. Please ensure extra travel time during rush hour, inclement weather and special events. Directions and maps can be obtained at reception.

 

The nearest ATM is located in the Supervalu store in Barna Village. The Pins Bar offers cashback subject to a minimum spend.

 

 B

Babysitting can be arranged by contacting the ‘At Your Service’ team in reception. Must be done in advance of reservation.

 

The closest banks are located in Salthill Village – 10 minutes drive from here. Both Bank of Ireland (BOI) and Allied Irish Bank (AIB) have branches there.

 

Please contact reception on 0.

 

We can take care of your private dining events, wedding and meeting requirements. Please email enquire@thetwelvehotel.ie for more information and to arrange a meeting with a member of our events team.

 

The Pins GastroBar is open from 11.30am. Please click here to see our most up to date menus.

 

Should you wish to purchase our bathrobes, please just contact reception.

 

Should you be lucky enough to be staying in one of your luxury suites, your record player is also equipped with Bluetooth.

 

Breakfast is served in The Pins from 8am to 10.30am. You can view our menu by clicking here.

 

Secretarial, fax, photocopying, typing and email facilities are available at the Front Desk. If you have any other business service requirements, please dial 0 and we will be happy to assist you.

 

 C

Complimentary car parking is provided at the Twelve Hotel. However, we cannot accept any responsibility for damage or loss of property whilst on the premises.

 

Please note security cameras are in operation throughout. We also monitor images for use in our social media.

 

Checkout time is 12 noon. If you wish to extend your departure time, please contact our ‘At Your Service’ team. Just dial 12 and we will endeavour to meet your request. Should we be unable to be of assistance, we will gladly store your luggage.

 

There are two chemists in Barna to choose from. You can call Haven Pharmacy on 091 590749.

Should you require additional information, please contact our ‘At Your Service’ team by dialling ‘0’.

 

For an update on local performances, please search Galway Cinema on your device or contact our ‘At Your Service’ team by dialling ‘0’.

 

We are happy to provide travel cots in your room. Please contact Reception if it has not been pre-booked.

 

The banks in Salthill Village offer currency exchange, or if you are visiting the City Centre, St Columbas Credit Union in Eyre Square provides this service.

 

 D

Barna Medical Centre – open Monday to Friday    +35391596510

Doctor 365 Walk in Medical Clinic and Out of Hours Service 0818000365

 

A “Now is not the Time” notice may be placed on your door handle.

 

Should you wish to call another guest room please drop the “1” from the room number and dial the last three digits of the room. Eg: Room 1221 you dial 221.

 

Should you wish to avail of Dry Cleaning or Laundry Service please contact our ‘At Your Service’ team by dialling ‘0’. A same day service is available from Monday to Friday, providing items are sent out by 9:00am. A complete price list and instructions can be found on the ‘Styling’ card in your wardrobe. Wash and Dry service is also available which is charged by weight. Please remember to separate your colours!

 

Extra duvets available on request, please dial "0" to request. 

 

 E

Voltage in Ireland is 220/240 V. Should you require any additional information, please dial ‘0’.

 

In case of emergency, please call Reception on 0 or dial 999 directly. 

 

 F

We will be happy to organise your floral requirements, whether within the hotel or beyond. Please contact our ‘At Your Service’ team by dialling ‘0’.

 

Please read the fire notice in the emergency procedures and also the escape route outlined on the door. For those with impaired hearing or disability, please inform us of such at reception. This is to ensure you receive immediate attention in the event of an emergency. 

 

Please contact reception to receive assistance from our qualified first aid personnel and / or the first aid kit.

 

 G

The Twelve Hotel gift vouchers are available for purchase from our website or at Reception.

Buy Gift Vouchers.

 

We don’t have an onsite gym, but we encourage you to get out and explore our scenic seaside location. Please be mindful of traffic however.

 

 H

Hair / Nail Salons in Bearna        

• Velvet Hair Salon +353 91 596900

• Hair Boutique +353 91 867895

• CL Nails Studio Barna +353 85 137 3510

 

On the options button, select the Sun symbol for heat or the Snowflake symbol for air conditioning. You can then adjust UP or DOWN by using the buttons underneath the Power button. See here for further information. 

 

There are a number of hospitals in Galway City and these are:

• Galway Bon Secours +353 91 757711

• Galway University Hospital +353 91 580580

• Galway Merlin Park +353 91 757631

 

 I

Please dial “211” and we will be happy to deliver.

 

Complimentary internet access is available throughout the hotel. #thetwelvehotel

There is no password required.

 

They are located in your wardrobe

 

 L

Lost & found items will be given to and held by accommodation services.

 

 M

Incoming mail will be held at Reception. Please ask at the Front Desk if you are awaiting a delivery.

 

Please click here to view all our menus.

 

Your bathroom is equipped with mood lighting. To enhance the ambience, pull the cord to activate.

 

There is a complimentary DVD library available at reception.

 

 N

You can stream to your tv with a Chromecast available from reception.

 

With prior notification we will gladly arrange for other newspapers, which will be charged to your room account. Alternatively you can read the news online here:

• The Irish Independent - www.independent.ie 

• The Irish Times - www.irishtimes.com 

 

 P

We do have three pet friendly luxury suites and a pet menu. These are booked well in advance. Please enquire with Reception. If you are fortunate enough to be staying with your pet, please do heed the pet rules supplied upon your booking. Pet sitters can also be arranged at the time of booking.

 

Should you require postage service, please drop by Reception and we will be happy to assist.

Pillows

Should you require extra pillows, please dial "0" and we can arrange for these to be sent to your room. 

 

 R

A “My room needs attention” notice may be placed on your door handle. Rooms are serviced between the hours of 2pm and 5:30pm. Your room can be serviced earlier upon request.

 

Just dial ‘0’ to place your order. Please click here to view our menus.

 

Catholic Mass

Barna - Saturday Evening at 7.30pm

091 592173

Sunday Mornings at 10am & 12noon

 

Galway Cathedral

091 563577

Galway City Saturday Evening at: 6pm

Sunday Mornings at: 8.30am 10am 11 .1 5am & 1 2.30am

 

Church Of Ireland

091 564648

St. Nicholas Church – Sunday Mornings: 8.30am & 11.30am

 

 S

There is a personal safe in each guest bedroom. Please note that the hotel is not in a position to accept liability for the loss of personal belongings. Should you require additional information please contact our ‘At Your Service’ team at ‘0’.

 

Enjoy a revitalizing Seaweed Bath from your room. You will find a pack of locally sourced Seaweed in your room for €18.00.

 

Please ensure that your bedroom is securely closed on leaving your room.

 

Galway has an abundance of shops to choose from, mostly located in the City Centre. There is also a good selection of shops and boutiques in Barna itself as well as a lovely craft village in Spiddal and Standun is a must visit before Spiddal. Should you need specific information on shops, please contact any of our ‘At Your Service’ team members.

 

Due to legislation in Ireland, all buildings are non smoking areas. Please use the designated areas provided outside of the building.

 

To keep up to date with our social media, you will find us on all channels as THETWELVEHOTEL. Share your time here by posting #thetwelvehotel Social Media.

 

Le Petit Spa offers bespoke treatments, products and gifts. Our treatment room provides a secluded sanctuary to relax and revitalise your body and mind. We use Voya products because they focus on sustainability, dedication to research, and the unique characteristics of seaweed, a truly indigenous and historic Irish spa therapy. Treatments must be pre-booked. Products are available for purchase at reception. Whilst you are with us, please enjoy the bathroom amenities which are part of the product line. To make a booking or should you require additional information please contact our ‘At Your Service’ team at ‘0’.

 

 T

There is a Free Phone service located at the reception, or please contact us at ‘0’ to pre-book a taxi. 

 

Tea and Coffee making facilities are available in your room. Should you require replenishment, please dial ‘0’

 

There are 50+ channels to choose from. Just use the ‘guide’ on your TV remote for information. You can also borrow a Chromecast from reception, should you wish to cast to your TV. You can view instructions on how to use it here. Hotel information channels can be found on channel 7 and channel Twelve (naturally)!

 

There is an information stand located on the ground floor as you exit the lift. The Failte Ireland Tourist information office is located here:

Galway City Museum, Spanish Parade, Galway, H91 CX5P          Phone: 1800 230 330

 

Please click here for our latest recommendations. 

 

 V

If you are lucky enough to be staying in one of our Luxury Suites, then you have vinyl! Records are available for your listening pleasure.  Please be considerate of your neighbours and do respect the vinyl! Should you fall in love with one and take it home, we will late charge your account. You may also swop out a record from your room to another from the collection at reception. Many record players include Bluetooth. 

 

 W

Please contact Reception to organize your wake-up call. Sleep tight!

 

Please see here for some local walks.